Returns & Refunds
Our complete return, refund, exchange, and cancellation policies. Please read this page in full before initiating a return — understanding the requirements upfront will make the process smoother for everyone.
Return Eligibility
30-Day Return Window
All returns must be initiated within 30 days of the date of your original invoice. The returned product(s) must physically arrive at our Texas facility within the 30-day window — not just be shipped within it. Plan accordingly, especially if you're shipping from a distance.
Returns requested or received after the 30-day window will be refused. No exceptions.
Condition Requirements
To be eligible for a return, the product must be in 100% original, new, unopened, and resalable condition. This means:
Original packaging: All manufacturer packaging, boxes, bags, foam inserts, and protective wrapping must be intact and undamaged. The product must be in the same packaging it arrived in. If you opened the manufacturer's box, the product is no longer in original sealed condition.
All included items: All hardware, gaskets, brackets, wiring, instructions, documentation, stickers, and accessories that came with the product must be included. If anything is missing, the return will be denied or additional fees may apply.
No signs of use: The product must show zero evidence of installation, test fitting, mounting, or any contact with a vehicle. This includes tool marks, scratches, scuffs, chemical exposure, fluid stains, heat marks, thread damage, or any other indication that the part was handled beyond removing it from the shipping box.
Once a part has been installed on a vehicle, it is generally considered used and is not eligible for return. This includes parts showing evidence of mounting, tool marks, scratches, fluid contact, thread damage, or any other signs of installation. Verify fitment before installing.
However — if we sent you the wrong part, or if a product was listed as fitting your vehicle and it doesn't, that's on us. Contact us and we'll make it right with a replacement or full refund. We don't penalize customers for our mistakes.
Your Responsibility Before Purchasing
Pure Function carries parts for a wide range of vehicles. It is your responsibility to verify that the part you are ordering is correct for your specific vehicle, including year, make, model, submodel, engine, transmission, and trim level. Fitment information is listed on the product page.
If you are unsure about fitment, contact us before purchasing. We are happy to verify compatibility. If you order a part for a vehicle it is not designed for and attempt to install it, that part cannot be returned. Restocking fees will apply to returns of correctly listed parts ordered in error by the customer.
If we got it wrong: If you ordered based on our fitment listing and the part doesn't fit the vehicle it was advertised for, or if we shipped the wrong part entirely, contact us immediately. We'll cover return shipping and send the correct part or issue a full refund — no restocking fee.
Listing photos are provided by the manufacturer as stock images. Associated items may appear in photos but are not included unless explicitly listed in the product description. Actual products or packaging may vary from photos.
Non-Returnable Items
The Following Cannot Be Returned
The items and categories listed below are final sale and cannot be returned for any reason. If you have questions about whether a specific product falls into one of these categories, contact us before purchasing.
Any part that has been installed, test-fitted, mounted, or shows any evidence of contact with a vehicle — regardless of duration.
ECUs, wiring harnesses, sensors, ignition components, and other electrical parts that have been opened from sealed packaging.
Custom turbos, built engines, made-to-order body kits, and any product manufactured specifically for your order.
Wheels and tires that have been mounted, balanced, or show any evidence of having been on a vehicle.
Products marked as closeout, clearance, or final sale at the time of purchase.
Parts sourced from international manufacturers specifically for your order (JDM parts, EU-market parts, etc.).
Parts damaged during installation, improper use, improper storage, or mishandling after delivery.
Parts installed on a vehicle they were not listed to fit — where the customer chose to install despite fitment info on the product page. (If our listing was wrong, contact us — we'll make it right.)
If a product has a manufacturing defect or arrived damaged in shipping, different policies apply — see Section 08 (Warranty & Defective Products).
Drop-Ship Returns
Products that shipped directly from a manufacturer or vendor (drop-ship items) follow the same eligibility rules above, but may be subject to additional restocking fees imposed by the manufacturer beyond Pure Function's standard 25%. Some manufacturers do not accept returns at all on certain product categories, including electrical components, custom/made-to-order items, and safety equipment.
If return eligibility is a concern, ask us before ordering and we'll confirm the manufacturer's return policy for that specific product.
Restocking Fees
Fee Schedule
Restocking fees cover the cost of inspecting, repackaging, and restocking returned items. These fees are deducted from your refund amount.
| Return Type | Restocking Fee | Notes |
|---|---|---|
| Standard return | 25% | Unopened, original condition, within 30 days Most Common |
| Opened packaging | 25–35% | Package opened but part unused, all contents present |
| Drop-ship returns | 25% + manufacturer fee | Subject to additional manufacturer restocking, varies by brand |
| Special order (if accepted) | 50% | Rarely accepted — most special orders are final sale Non-Standard |
Shipping Cost Deductions
Any non-recoverable shipping costs from your original order will be deducted from your refund. This includes Pure Function's cost to originally ship the item, even if you received free shipping. Free shipping is a discount — it doesn't mean the shipping cost didn't exist. If we paid $18 to ship your order with free shipping, $18 will be deducted from your refund.
No restocking fee: If Pure Function shipped the wrong part, or if a product was listed as fitting your vehicle and it doesn't, no restocking fee applies. We cover return shipping in these cases. Contact us and we'll arrange everything.
Return shipping is the customer's responsibility for all other returns. We do not provide prepaid return labels for buyer's remorse or change-of-mind returns. Ship your return with tracking and insurance — if the package is lost or arrives damaged, you will not receive credit.
How to Return (RGA Process)
Step-by-Step Return Process
All returns must have an RGA (Returned Goods Authorization) number or the shipment will be refused at our dock. Do not ship anything back without first obtaining an RGA. Packages arriving without an RGA will be refused by the carrier and returned to you at your expense.
Step 1 — Contact our Returns Department. Call 940-222-5499 or email returns@pf-dev.local with your order number and the reason for your return. We'll verify eligibility and issue your RGA number along with the specific return shipping address.
Step 2 — Pack the product securely. Use the original manufacturer packaging inside a sturdy outer shipping box. Do not apply tape, labels, or write on the manufacturer's packaging — use an outer box. Products received with damaged manufacturer packaging may be subject to additional fees or denial.
Step 3 — Write the RGA number on the outside of the shipping box. Mark it clearly on at least two sides of the outer box. Do not write the RGA number on the manufacturer's product box.
Step 4 — Ship with tracking and insurance. Use a carrier that provides tracking and insure the shipment for the full product value. Pure Function is not responsible for return shipments lost or damaged in transit — that is between you and your carrier. We recommend UPS or FedEx.
Step 5 — Send us the tracking number. Email your return tracking number to returns@pf-dev.local with your RGA number in the subject line. This helps us process your return faster when it arrives.
What Happens After We Receive It
Once your return arrives, our team will inspect the product to verify it meets return eligibility requirements. This inspection typically takes 1–3 business days. If the product passes inspection, your refund will be processed. If the product does not meet our condition requirements (signs of use, missing parts, damaged packaging, etc.), we will contact you with options — which may include shipping the product back to you at your expense or issuing a reduced credit.
Refunds & Credits
Refund Processing
Credit is typically issued within 5 business days of receiving and inspecting the returned part at our facility. The time for the credit to appear on your statement varies by credit card company or payment processor and is outside Pure Function's control — typically 5–10 additional business days.
Refunds are issued to the original payment method used at the time of purchase. We cannot refund to a different credit card, bank account, or payment method than the one used for the original order.
What Gets Deducted
Your refund amount is the product price minus all applicable deductions. Here's a breakdown of what may be deducted:
| Deduction | Amount | When It Applies |
|---|---|---|
| Restocking fee | 25% (standard) | All returns |
| Original shipping cost | Actual cost | All returns, including free-shipping orders |
| Manufacturer restocking | Varies by brand | Drop-ship returns only |
| Shipping protection cost | Original charge | If protection was purchased (non-refundable service) |
Example: You purchased a $200 part with $15 shipping (or free shipping where Pure Function paid $15). You return it in qualifying condition. Your refund would be: $200 – $50 (25% restocking) – $15 (original shipping) = $135 refund.
Company Credit (Store Credit)
In some cases, we may offer store credit instead of a refund to your original payment method. Store credit never expires and can be applied to any future order. If you prefer store credit over a refund, let us know when initiating your return — we may be able to offer a reduced restocking fee for store credit returns.
Wholesale / B2B Accounts: Cancelled or returned orders for wholesale accounts will be credited as company credit only. We do not offer credit card refunds or check refunds for wholesale account returns.
Order Cancellations
Cancellation Window
All cancellations within 1 week of purchase are subject to a 5% cancellation fee. We process orders quickly — many ship the same day — so the sooner you contact us, the better your chances of catching the order before it enters the shipping queue.
You cannot cancel an order once it has shipped. If a shipped order is refused at delivery or returned, standard return policies and restocking fees apply.
• Ground shipment hasn't shipped and at least 8 full days have passed since you placed your order.
• Expedited (air) shipment hasn't shipped and more than 1 business day has passed.
• Pure Function advised that we cannot ship within our standard timeframe.
• Pure Function notified you of a price increase after you ordered and you prefer to cancel.
• You wish to substitute for parts of equal or greater value.
• You'd like us to hold a credit on file for a future order.
Special Order Cancellations
Special order and made-to-order items cannot be cancelled once production has begun. This includes custom turbo builds, built engines, made-to-order body kits, and items sourced from international manufacturers specifically for your order. No portion of the deposit or payment is refundable under any condition or circumstance.
We understand there are many reasons someone may want to cancel a special order. We want to be transparent upfront: regardless of the reason, special orders cannot be cancelled.
Items with handling times of 10 business days or greater are typically special order items. If you're unsure whether a product is special order, ask before purchasing. Some special order brands include (but are not limited to): Precision Turbo, BC Racing, Brembo, KW Suspensions, and similar made-to-order manufacturers.
International Order Cancellations
Customers outside the 50 U.S. states may not cancel after we have received any payment (partial or full) — no exceptions. International orders require us to source, collect, and prepare all parts specifically for you, including customs documentation.
If you'd like to swap one item for another (provided the original isn't a special order, wheels, or body part), that is allowed — though you're responsible for any associated shipping costs or price differences.
Exchanges
Exchanging for a Different Part
If you ordered the wrong part and need to exchange it, the same eligibility requirements apply — the original product must be in unopened, unused, resalable condition within 30 days of invoice.
Exchanges are processed as a return + new order. The original item is returned under our standard return policy (with restocking fee), and a new order is placed for the correct part. If you'd prefer to avoid the restocking fee, contact us before opening the product — if we can simply redirect or swap before the original ships, we're happy to do so at no additional cost.
Price differences: If the replacement part costs more than the original, you are responsible for the difference. If the replacement costs less, the difference (minus restocking fee and shipping deductions) will be refunded.
Exchanging for the Same Part (Defective)
If you received a defective product and need the same part replaced, this is handled under our warranty process, not the standard return process. See Section 08 below. No restocking fee applies for legitimate defective product exchanges.
Warranty & Defective Products
Manufacturer Warranty
All products carry the manufacturer's warranty, which varies by product and brand. If you have warranty questions about a specific product, ask us before purchasing. We can provide the manufacturer's warranty terms for any item we sell.
Pure Function will facilitate the warranty process on your behalf. If a product has a defect that prevents installation or affects its primary function, contact us and we'll work with the manufacturer to get you a replacement or resolution.
What's Covered vs. What's Not
Covered: Manufacturing defects, missing components from the manufacturer, products that arrive non-functional, and items that cannot be installed because of a defect in the product itself.
Not covered: Damage from incorrect installation, use on a vehicle the part is not designed for, normal wear and tear, modification or alteration of the part, damage from accidents or misuse, cosmetic damage that doesn't affect function (unless reported within 48 hours of delivery), and damage resulting from failure to follow manufacturer installation instructions.
Professional installation is always recommended. Parts damaged during incorrect installation — even by a professional shop — are not covered under warranty. Pure Function makes no claim of accountability after a product has been received. The customer assumes all costs associated with warranty claims, including labor for removal and/or replacement, diagnosis of related issues, and all shipping costs.
Warranty Resolution
Pure Function may, at its sole discretion, choose to repair, replace, or refund any product returned within the warranty period. If neither repair nor replacement is possible, Pure Function will provide a refund, company credit, or a replacement item of equal or greater present market value — at our sole discretion.
Warranty claims require photos of the defect, your order number, and a description of the issue. Email returns@pf-dev.local to initiate a warranty claim. Do not ship the product back until you've spoken with us — we may be able to resolve the issue without a return.
Damaged in Shipping (Not Defective)
If your product arrived damaged due to carrier handling (crushed box, broken parts, etc.), this is a shipping damage claim, not a warranty issue. Report shipping damage within 2 days of delivery. Keep all original packaging, packing materials, and shipping labels — the carrier requires them to process a damage claim.
Do not send a damaged item back unless we instruct you to — we need to assist you with the carrier's damage claim process first. If shipping protection was purchased, Pure Function takes direct responsibility. Without protection, resolution is subject to the carrier's claim process. See our Shipping Information page for full details.
Need Help?
Returns & RGA requests: returns@pf-dev.local
Warranty claims: returns@pf-dev.local
Pre-purchase fitment questions: contact@pf-dev.local
Phone: 940-222-5499
We're Here to Help.
Not sure if your part qualifies for a return? Contact us before shipping anything back — we'll walk you through it and save you time.
